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I ordered a platinum dumbo halfmoon male betta fish. The pictures of the fish looked amazing but when I received the fish and unboxed him he was in terrible condition. His fins were all clamped, he was so skinny he could barely swim, and he had some type of deformation in his spine. I tried to figure out how he could’ve gotten in such terrible condition in just 24 hours (i paid and extra $75.00 to have him overnighted so he wouldn’t be in shipping for more than a day or two) but my only solution was that he was already in terrible condition when they shipped him. I quickly set him up in a hospital tank with kanaplex, short epsom salt soaks, and indian almond leaves, and heavy tannins hoping to save him. By the fourth day he honestly looked worse and was floating on his side. I made the decision the humanely euthanize him simply because I saw zero improvement and he was very uncomfortable and struggling. I’ve ordered from here before and my other bettas also came in some not so hot conditions but they eventually got better, but they weren’t passed the point of saving like this betta was. I just feel that for the price I paid for that fish he should’ve been in much much much better condition and the seller should’ve never even packaged a sick fish. Unfortunately I won’t order again considering this is the third sick fish I’ve received from this company and I should’ve learned my lesson a while ago…but maybe I just got the bad luck of the draw.
I had my fish shipped to me and I'm thrilled! My betta arrived alive and in great shape, with the acclimation process being a success. He is friendly, coming up to the glass with a clear association between people and food. Im glad I ordered from here to get exactly what I wanted instead of trying to compromise my wants with what was available around me.
This is my second day with my betta. Packaging was great definitely well done and secured. He is health and very active. I was nervous buying online but glad I did. Very satisfied with this beautiful guy!
I’m so happy with my betta :)) He’s so healthy and his fins look so pretty like a flower. Beautiful betta ☺️🤍
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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100% Live Arrival Guarantee
💥 FREE Gift Bundle program for member always! 🏆
Free Shipping Over $150*
100% Live Arrival Guarantee
💥 FREE Gift Bundle program for member always! 🏆
Free Shipping Over $150*
100% Live Arrival Guarantee
💥 FREE Gift Bundle program for member always! 🏆
Free Shipping Over $150*
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